Once your order has been successfully placed, you will receive an order confirmation email. If you went through the checkout process and made it to the order confirmation page but did not receive an order confirmation email, wait about 5 minutes and
Work on processing orders typically begins as soon as we receive them. For this reason, we cannot guarantee any changes to your order once it has been submitted, including your address. If you accidentally entered an incorrect shipping address, pleas
We are able to cancel orders for 48 hours after your order was placed. Please contact us through our help portal to request a cancelation, and we will reply via email to confirm. We will do our best to accommodate your request if possible, but we can
Below are possible reasons why your order was canceled/refunded:1. You did not respond to an important email from us regarding a time-sensitive issue.2. You may have placed a duplicate order and we automatically refunded it to ensure you were not cha
For your convenience and to ensure a seamless shopping experience, we accept a variety of payment options. Our goal is to provide flexible and secure methods for your transactions. Below is a comprehensive guide to the payment methods available on ou
When you are placing an order on our website and enter an incorrect or invalid credit card number, expiration date, security code, or billing address, your order will likely be declined and you will be redirected back to the Billing page of the check
If the zip code on the billing address and card information field don’t match, our system will not accept your order. Here are a few solutions that have successfully fixed the problem:1. Place the order again with the same card but double-check the b
If you make a transaction in a foreign currency, you will be charged a non-sterling transaction fee of 2.99% on the transaction amount. If you use your card to withdraw cash abroad a cash fee of 3% of the withdrawal amount or £3 (whichever is greater