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OUR RETURN POLICYUpdated a month ago

Online Return Policy:

Items purchased directly from our website may be returned within 14 days from the date of shipment for a full refund to the original form of payment or store credit for the full price of the item(s). To be eligible for a refund, the item(s) must be unopened, unworn, in their original packaging, and free from any visible damage, stains, pet hair, unpleasant scent, or signs of wear or washing.


Refunds will be credited to the payment method used at the time of purchase (minus $11.50 for shipping and handling) or issued as store credit once the package arrives at our facility and the item(s) are inspected. Items that are ineligible for a refund include:

  • Returns requested after 14 days from the day of shipment.
  • Products that do not meet the conditions mentioned above (e.g., damaged, worn, washed, without original packaging).

Please allow up to 10 business days for your return to be processed and verified. You will receive an email confirmation once your return has been approved. Refunds will typically be processed within 3-5 business days after approval.


Request a Return:
If you would like to start a return, please contact us by submitting a ticket. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns have a cost of $11.50 for shipping and handling, which will be automatically deducted from the total refund amount. (Please note this shipping and handling fee only applies to orders placed after June 12, 2023) Items sent back to us without first requesting a return will not be accepted and will be treated as abandoned. You can always contact us for any return questions 
by submitting a ticket.

Items that are ineligible for a refund:

• Returned after 14 days from the day of shipment

• Condition of product is unsatisfactory to be resold (stains, pet hair, unpleasant scent, worn, washed)

• Items sold in Mystery Packs/Boxes or Clearance Section

• Items purchased on-site at a festival or event

Please allow 7-10 business days for returns to be verified. The customers will receive an email confirmation once it has been approved. From there, the refund will take anywhere from 3-5 business days to be back in their account.

International Returns 

Please be aware, international returns are subject to different limitations. Due to significantly increased international return costs, all international returns are ineligible for a paid return shipping label.

International Returns

Please be aware international returns are subject to different limitations. Due to significantly increased international return costs, all international returns are ineligible for a paid return shipping label.

We ask that you please ship your return back to:

Top Drawer Merch Returns Department

1025 Waltham Way

McCarran, NV 89434

USA

Phone: (775) 260-1795

After shipping, please forward the tracking receipt. Once we receive your customer's tracking information to confirm it's en route to the fulfillment center, the refund or store credit will be issued and your customer will be notified.



On-site Event Purchases:

At our live events, including festivals, concerts, and shows, we prioritize creating a memorable and enjoyable experience for our attendees. This extends to the unique merchandise we offer at these events. To ensure a smooth and efficient process for all, we have specific policies in place regarding merchandise sales.

All Sales Final:

The sale is considered final once you make a purchase at any of our events. We do not offer refunds, exchanges, or cancellations for merchandise bought at any event. This policy applies to all types of merchandise, including apparel, accessories, and promotional items.

Exceptions to the Policy:

While our policy is generally all sales final, we acknowledge that there might be exceptional cases. In specific circumstances, such as product defects or other significant issues with the merchandise, we may, at our discretion, consider requests for refunds or exchanges. To make such a request, please provide proof of purchase and submit it to our support team. Each request will be reviewed individually, and decisions will be made based on the merits of each case.

Handling Product Defects:

We strive to offer high-quality merchandise. However, if you encounter a defective product, please inform our on-site merchandise support team immediately. We are committed to assessing the issue promptly and providing an appropriate solution, which may include a replacement, refund, or credit to our website, depending on the situation.

Policy Changes:

We reserve the right to modify or amend this policy at any time. Any changes will be communicated clearly at the event venue or through other appropriate communication channels, ensuring our attendees are always informed.


Exchanges

Due to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges. If your customer wishes to exchange an item or items, their best option is to return the items for a store credit. 


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