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Coachella Merchandise Help Center

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Tuesday, April 9th 2024 - Friday, April 18th 2024 <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Redemption for Weekend 1 will close on Thursday, April 11th 2024 at 8pm PT <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Redemption for Weekend 2 will close on Thursday, April 18th 2024 at 8pm PT

Tuesday, April 9th 2024 - Friday, April 18th 2024. Redemption for Weekend 1 will close on Thursday, April 11th 2024 at 8pm PT. Redemption for Weekend 2 will close on Thursday, April 18th 2024 at 8pm PT

WHEN WILL THE REDEMPTION BE LIVE?

VIP + OASIS LOUNGE KEEPSAKE

TICKET HELP

SHOPPING AT THE FESTIVAL

WHAT'S THE LAST DAY TO PLACE AN ORDER FOR PRE-FESTIVAL DELIVERY?

COACHELLA 2024

WHO IS THIS RELEASE AVAILABLE TO?

WHAT ARE THE TERMS OF SALE?

WHO DO I ASK ABOUT NFT REDEMPTION?

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

WHY AM I UNABLE TO COMPLETE MY REDEMPTION?

WHEN WILL I RECEIVE MY ORDER?

HOW DO I PURCHASE AVAX?

WHAT ARE GAS FEES?

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTABLE FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

ORDERS & PAYMENTS

OUR SHIPPING PROCESS

PROCESSING TIME

HOW DO I TRACK MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

WHERE IS MY ORDER SHIPPING FROM?

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

I PAID FOR EXPEDITED SHIPPING. WHY HASN'T MY ORDER SHIPPED?

WHAT DO I DO IF THERE IS AN ISSUE WITH THE ITEM I RECEIVED?

SHIPPING

OUR RETURN POLICY

DAMAGED OR DEFECTIVE ITEMS

WHAT IS CORSO GREEN SHIPPING PROTECTION?

WHY DOES CARBON OFFSET MATTER AND HOW DOES IT WORK?

HOW DO I FILE A CLAIM?

CORSO GREEN SHIPPING PROTECTION

GARMENT CARE INSTRUCTIONS

WHEN WILL THE REDEMPTION BE LIVE?Updated a month ago