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For any questions about your VIP Token redemption, please feel free to reach out to customer support by submitting a ticket.

WHO DO I ASK ABOUT NFT REDEMPTION?

VIP + OASIS LOUNGE KEEPSAKE

TICKET HELP

SHOPPING AT THE FESTIVAL

WHAT'S THE LAST DAY TO PLACE AN ORDER FOR PRE-FESTIVAL DELIVERY?

COACHELLA 2024

WHEN WILL THE REDEMPTION BE LIVE?

WHO IS THIS RELEASE AVAILABLE TO?

WHAT ARE THE TERMS OF SALE?

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

WHY AM I UNABLE TO COMPLETE MY REDEMPTION?

WHEN WILL I RECEIVE MY ORDER?

HOW DO I PURCHASE AVAX?

WHAT ARE GAS FEES?

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTABLE FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

ORDERS & PAYMENTS

OUR SHIPPING PROCESS

PROCESSING TIME

HOW DO I TRACK MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

WHERE IS MY ORDER SHIPPING FROM?

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

I PAID FOR EXPEDITED SHIPPING. WHY HASN'T MY ORDER SHIPPED?

WHAT DO I DO IF THERE IS AN ISSUE WITH THE ITEM I RECEIVED?

SHIPPING

OUR RETURN POLICY

DAMAGED OR DEFECTIVE ITEMS

WHAT IS CORSO GREEN SHIPPING PROTECTION?

WHY DOES CARBON OFFSET MATTER AND HOW DOES IT WORK?

HOW DO I FILE A CLAIM?

CORSO GREEN SHIPPING PROTECTION

GARMENT CARE INSTRUCTIONS

WHO DO I ASK ABOUT NFT REDEMPTION?Updated a month ago