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Coachella Merchandise Help Center

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We package and ship your order as soon as possible. Orders are subject to verification and approval before shipping and may take several days to process.</p><p style="box-sizing: border-box; margin: 0px 0px 24px; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We only ship during business days and do not ship on Saturdays, Sundays, or holidays. While we will do all we can to make sure your order is delivered on time, we cannot be held responsible for conditions beyond our control. Please be advised that once a package leaves our facility, any mishaps with the package are the responsibility of the shipping carrier.</p>

We package and ship your order as soon as possible. Orders are subject to verification and approval before shipping and may take several days to process. We only ship during business days and do not ship on Saturdays, Sundays, or holidays. While we w

OUR SHIPPING PROCESS

SHIPPING

TICKET HELP

SHOPPING AT THE FESTIVAL

WHAT'S THE LAST DAY TO PLACE AN ORDER FOR PRE-FESTIVAL DELIVERY?

COACHELLA 2024

WHEN WILL THE REDEMPTION BE LIVE?

WHO IS THIS RELEASE AVAILABLE TO?

WHAT ARE THE TERMS OF SALE?

WHO DO I ASK ABOUT NFT REDEMPTION?

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

WHY AM I UNABLE TO COMPLETE MY REDEMPTION?

WHEN WILL I RECEIVE MY ORDER?

HOW DO I PURCHASE AVAX?

WHAT ARE GAS FEES?

VIP + OASIS LOUNGE KEEPSAKE

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTABLE FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

ORDERS & PAYMENTS

PROCESSING TIME

HOW DO I TRACK MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

WHERE IS MY ORDER SHIPPING FROM?

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

I PAID FOR EXPEDITED SHIPPING. WHY HASN'T MY ORDER SHIPPED?

WHAT DO I DO IF THERE IS AN ISSUE WITH THE ITEM I RECEIVED?

OUR RETURN POLICY

DAMAGED OR DEFECTIVE ITEMS

WHAT IS CORSO GREEN SHIPPING PROTECTION?

WHY DOES CARBON OFFSET MATTER AND HOW DOES IT WORK?

HOW DO I FILE A CLAIM?

CORSO GREEN SHIPPING PROTECTION

GARMENT CARE INSTRUCTIONS

OUR SHIPPING PROCESSUpdated a year ago